hopeless

[Tony Caught]

Hi Brian

The funny part about life is that when you have a large database of
customers you are generally too busy repairing, selling, tuning, restoring,
answering phones, emails, ordering stocks, working out finances etc to have
time to chase up people retune there pianos.  I have found that on average
you will get one in four that will agree to retune the piano on time.  On a
one in four average, my wife (the phone lady) gets discouraged and gives it
up. And me, I'm too busy.  OK ?

Tony Caught ICPTG
Australia
caute@optusnet.com.au

----- Original Message -----
From: Brian Trout <btrout@desupernet.net>
To: <pianotech@ptg.org>
Sent: Wednesday, July 05, 2000 9:21 AM
Subject: Re: hopeless


> I know it's probably an odd time to inquire, since many are likely on
their
> way to the convention...
>
> I was wondering to myself just how other techs deal with the customer who
> only tunes their piano once per decade whether it needs it or not.  Do you
> continue to call them or send post cards every 6 months or once a year?
Or
> do you simply stick them in the 'they'll call when they're good and ready'
> file.?
>
> It seems that over the years it would take to compile a customer list of
> over 3000 names, one would likely learn who the people are who are serious
> about their pianos and concentrate on taking care of them.  Then when one
of
> the 'every decade' types call, they can be fit in when there's time.  I'm
> just speculating.  Is this how reality works out?  Having only a hundred
or
> so (repeat) customers, I don't have that problem yet.  Just wondering how
> other people deal with the situation??
>
>
> Brian Trout
> Quarryville, PA
> btrout@desupernet.net
>