hopeless

[Paul]

Tony

The same thing happens here in Minnesota. Its a good feeling to have the
work without going out and looking for it. There are days that go by so
fast, they seem to be a blur. It seems at times the overhead you mentioned
in your post is all consuming. But, I don't think I don't think I want it
any other way. I worked for my dad while growing up. His shop had a steady
flow of customers (a machine and repair service). He'd say to me "if you do
good work, you'll always be busy". His words make me feel good about my
business.
I suppose others with a full schedule feel the same way from time to time.
Congratulations! Keep up the good work!

Paul Chick
----- Original Message -----
From: Tony Caught <caute@optusnet.com.au>
To: <pianotech@ptg.org>
Sent: Wednesday, July 05, 2000 6:43 AM
Subject: Re: hopeless


> Hi Brian
>
> The funny part about life is that when you have a large database of
> customers you are generally too busy repairing, selling, tuning,
restoring,
> answering phones, emails, ordering stocks, working out finances etc to
have
> time to chase up people retune there pianos.  I have found that on average
> you will get one in four that will agree to retune the piano on time.  On
a
> one in four average, my wife (the phone lady) gets discouraged and gives
it
> up. And me, I'm too busy.  OK ?
>
> Tony Caught ICPTG
> Australia
> caute@optusnet.com.au
>
> ----- Original Message -----
> From: Brian Trout <btrout@desupernet.net>
> To: <pianotech@ptg.org>
> Sent: Wednesday, July 05, 2000 9:21 AM
> Subject: Re: hopeless
>
>
> > I know it's probably an odd time to inquire, since many are likely on
> their
> > way to the convention...
> >
> > I was wondering to myself just how other techs deal with the customer
who
> > only tunes their piano once per decade whether it needs it or not.  Do
you
> > continue to call them or send post cards every 6 months or once a year?
> Or
> > do you simply stick them in the 'they'll call when they're good and
ready'
> > file.?
> >
> > It seems that over the years it would take to compile a customer list of
> > over 3000 names, one would likely learn who the people are who are
serious
> > about their pianos and concentrate on taking care of them.  Then when
one
> of
> > the 'every decade' types call, they can be fit in when there's time.
I'm
> > just speculating.  Is this how reality works out?  Having only a hundred
> or
> > so (repeat) customers, I don't have that problem yet.  Just wondering
how
> > other people deal with the situation??
> >
> >
> > Brian Trout
> > Quarryville, PA
> > btrout@desupernet.net
> >
>