To the self-employed tuner-techs, How do you seek repeat business from your clients? By phone? By Mail? By Email? By booking a future appointment at the time you do service? None of the above? Perhaps someone can keep track of this as was done on the "age" thing. Personally, I mail a reminder in the form of a quarterly newsletter. The frequency of mailing depends on prior service history.... not less than four months or more than a year from my last visit. Immediate results from this is about ten per cent. I've have less success with phoning, probably because a snap decision on their part is usually a negative one. Any contributions to this "survey"? John Lillico, RPT Oakville, ON Canada
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