> By phone? yes > By Mail? no > By Email? yes > By booking a future appointment at the time you do service? I'm doing this more and more myself giving them a bus. card with the appointment date on the back and a reminder in my appt. book to call before going to their home. > None of the above? I do have some customers, not many, that will call me before I can get to them. > Immediate results from this is about ten per cent. Some months are better than others for me - 10% would be a bad month with 30-40% representing a good month - also, some customers will not respond right away - they'll wait 3-6 months before they actually respond - how can you track that? > I've have less success with phoning, probably because a snap decision on >their part is usually a negative one. maybe you should look at the words you are using when making the call..the words I use are..."I am calling to remind you that it has been xxx since your piano has been serviced - please call me at xxx to set up an appointment"...John, I have to assume that you use a similar approach - I believe in the soft-sell - and my method of reminders is just that. Rook
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