Repeat Business

[Gina Carter]

LaRoy taught one of the first classes I took in a PTG seminar. In that
class, lo those many years ago, he advocated pre-scheduling the next
appointment while at the first one. It took me several years to get smart
enough to apply his advice. For the last 10 or more years, I have been
pre-scheduling all appointments for those people/pianos I want to continue
to service.  I very honestly tell them if I don't get them on my calendar
now, I probably won't get back to them. (If I don't want to see that piano
again, I don't offer to set the next appointment. If they ask, I tell them
to call me in xxx months, and they usually don't. <g>)

On the bottom of my invoice I write the date of the next appointment. I call
and confirm before going usually by leaving a message on their voice mail
which they then confirm on mine. Most times it's usually the night before
the appointment when I remember to call. My repeat rate is probably around
90%. That's all I do. (I do live in a very good area with lots of yuppies
with money to spend so that may make a difference.)

Gina


----- Original Message -----
From: "John Lillico, RPT" <staytuned@idirect.com>
To: <pianotech@ptg.org>
Sent: Saturday, May 06, 2000 11:12 PM
Subject: Repeat Business