Hello John > To the self-employed tuner-techs, > > How do you seek repeat business from your clients? I take note of the piano, and how many times I should tune it yearly by experience ( 1,3, 6months or yearly) I also "study" the client, Inform the client I will be reminding him for succesive services, I do not offer him option to say no, If he/she tells me do not call me I will erase him but at first I just notify them, and I will use all the services you mentioned as required which I judge by customer status, how busy he looks to be ? his availability ? etc To go straight to your questions > By booking a future appointment at the time you do service (always 100%) The rest are used as reminders mostly > By phone? 80% Calls after being booked by the time it is scheduled the appointment > By Mail? 3% Very rarely > By Email? 17% Also by the time I scheduled the appointment
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