Schaff buys American Piano Supply

[Susan Kline]

Sorry I wasn't clearer ... I do not object to marking up prices! I
was objecting to showing customers an inflated price list and letting them
assume it was our cost! It was the DECEIT I objected to, not the markup!

(Clear now, I hope??)

Susan


At 09:36 AM 10/02/2000 -0600, Roger wrote:
>Hi Susan,
>                 I'm going to play Devil's Advocate.
>You are out of brass flange clips, and have to special order some for a
>customer.
>You return home and process the order.
>You have paid for a phone call, and the shipping charges, plus a second
>visit to the customer to install.
>Even if they are next door neighbor's, there goes at least 1 hr of time.
>The part cost but a few cents.  How much do you charge the customer for the
>part?
>You probably have a few thousand dollars tied up in inventory, who pay's
>the interest on the money?
> From my own point of view, I either give the nickle and dimes parts away,
>and see it as the cost of doing business, or charge a $20 minimum parts
>handling fee. Now that could be seen as a grossly inflated mark up. But in
>reality it's survival to stay in business.
>Large ticket items we just double the invoice amount.  It's called profit.
>I have a $10 minimum parts policy for things like 3 or 4 hammer shank's, if
>you use common sense you will not be challanged.  You have to be fair to
>yourself, as well as the customer.
>We all end up in doing jobs that we loss money, so it balances out when we
>can make it up in other areas.
>Grining from ear to ear.
>Have a nice day.
>Roger
>