Terry, Piano owners can suddenly get real picky after a tuning, especially if you didn't come highly recommended but they just found you in the yellow pages. I had a customer complain that I had removed 19 dampers from her grand piano and didn't put them back! After getting a couple of these calls, I decided to work a little smarter. When I first arrive at a new customer's house, I inspect the piano and notice anything that needs attention. Ideally, the owner should be in the room while I take off the case parts and do my check out procedure. If it seems like more work is required than just the tuning I was asked to do, I'll usually bring it to the owner's attention. They may decide to have me do the additional work at that time or at a later date, or at least they are aware of the piano's condition. The side benefit is that I'm not likely to get blamed for problems that we both know existed before I began the tuning. Except I don't usually bring up about the 19 missing dampers. ;-) Tom Cole Farrell wrote: > > I got a call the other day from a lady with a 1972 Story & Clark console....
This PTG archive page provided courtesy of Moy Piano Service, LLC