Call Baldwin/WurliTzer first. dave *********** REPLY SEPARATOR *********** On 10/10/00 at 9:25 AM Farrell wrote: >Hi List. I serviced a two-year-old Wurlitzer G153 yesterday. The woman >bought it in Kansas, and recently moved to the Tampa Bay area in Florida. >Her warranty card says to contact Baldwin Customer Service in one moves from >the area of purchase regarding any warranty claims. The warranty is 10 years >for parts and the labor required to install the part (or at least that is >what we decided it said). > >My question is what constitutes a warranty claim. > >1) Certainly her two rattling bass strings should be replaced - parts and >labor covered - right? > >2) What about two bass notes where the partials are not even close. One is >unable to tune the bicord unisons beatless. Would that be covered by a >warranty? > >3) When you depress key A1, the dampers for A1 AND G#1 raise. I have not yet >taken the action out. I can see the cause of this ranging from minor (too >wide a key end felt) to majorish (key needs to be replaced because of warp >or bad alignment problem with damper flanges, etc.). Again, whether it be >minor or major, I generally charge for my services, and it seems to me this >should be a warranty item. Would this likely be covered by warranty (unless >of course, a small christmas ornament is found stuck in there!)? > >4) FALSE BEATS in tenor, treble, and hi treble GALORE! I'm talking starting >at A3 - wa, wa, wa, wa, wa. I tried to tune A4 to a fork - HA! No idea where >I set pitch. I'm not talking a slight lack of clarity. I'm taliking about >while tuning, forgetting that the piano has mega problems, and constantly >checking to make sure you have your mutes in because it sounds exactly like >you have two strings open and they are tuned several cents apart! - But no! >This amazing sound comes from one string alone! I worked on a few - just >pressing down on string with brass rod on bridge you could watch the string >go down a few tenths of a mm - but it generally did not help much - I don't >know if it has loose bridge pins or what - just that it sounds terrible. >Would pathetic conditions like these be covered in some way under a >warranty. > >5) Hammers falling off. Warranty? > >I don't work on many new pianos, so I don't know what is normally covered >under warranties. Is Roger out there??????? He has likely seen one of these! > >Terry Farrell >Piano Tuning & Service >Tampa, Florida >mfarrel2@tampabay.rr.com David M. Porritt dporritt@swbell.net Meadows School of the Arts Southern Methodist University Dallas, TX 75275
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