explaining Pitch raise....

[piano lover88]

I'm wondering if the best way to explain a pitch raise to a customer, is to 
NOT bring it up in the first place..at least not over the phone when your 
making initial contact. In the past, when asked my tuning fee, I would first 
ask: "how long ago was your piano tuned?" If the answer was "more than a 
year", or "i can't remember", I would mention that their piano may need a 
pitch raise, which cost roughly 1/2 the tuniing fee. Then THEIR their 
questions and MY explaining begins! Usually they do not object, but it's 
getting really tiring trying to explain the procedure to each and every 
customer over the phone. I'm thinking maybe I should not even mention it 
until I actually SEE the piano, and assess the situation. Then, if a pitch 
raise is indicated, I can at least SHOW the customer what is necessary to 
bring the piano "into the ballpark".  I'm curious to know how other members 
of this list handle the P.R. question. Thanks!

Terry Peterson
Associate Member PTG
Los Angeles, CA

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