In a message dated 10/24/00 6:55:17 PM Pacific Daylight Time, staytuned@idirect.com writes: << >I'm wondering if the best way to explain a pitch raise to a customer, is to >NOT bring it up in the first place..at least not over the phone when your >making initial contact. >Terry Peterson >Associate Member PTG >Los Angeles, CA Terry, >> I have been out of town for a week so I may be jumping in a litte late. When a 1st time customer calls for a tuning price, I will quote it and ask how long has it been since the piano was serviced. Usually they will not know or say 5 to 10 years. If so, I explain that it may take a pitch raise to get it from point A to B, and the more I bring it up, the farther it will drop. That is the law of physics. If you want the tuning to be stable at A440 and I am sure you want it done right, I will have to charge and extra $$ to do so. So you should at least budget for that much. I usually will get the booking when explaining it this way. Dave Peake, RPT Portland Chapter Oregon City, OR www.davespianoworks.locality.com
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