"guarantee...?"/another approach

[RptBob1@AOL.COM]

Hi Terry:
When I do a "radical" pitch raise, I do what you do-inform the customer of 
the difficulty, etc.etc.  In addition to all the usual, I offer a "followup" 
tuning that will "most probably" be needed within 45 days.  I offer to do 
that tuning for 75% of my first rate.  This makes it clear that you expect to 
be paid for each and every tuning and that you are offering a slight discount 
on that followup. 
On pianos where the pitch raise was in the 25-50 cent area, I offer a 
followup tuning within 30 days for 75% of first tuning.  You can make your 
followup period anything you want.  Anything past this time (30 or 45 days) 
would be charged at regular rate.

Hope this helps-it sure works for me!

Bob Bergantino,RPT
Willoughby Hills, Ohio