I didn't have such luck with Apsco I guess. I regularly had "back ordered" items which were never sent anyway unless I reordered them. I also have had an order that was put on a shelf for a month (until I called them in fact) because there was something they didn't understand on it (no way they would have called me...). Here another one that top it all: I had bought a Jaras 4-in-1 regulating rack from Apsco. One of the post broke right at the bottom of the thread so it needed a replacement part to be usable. "Just send the part and we will get you a replacement" I was told over the phone. So I sent the part with my next order and had a written note on the invoice mentionning that the part was "back ordered". By experience, this was no good news at all... Two years later (!!!), I called them in order to know what the heck was going on. "Well, you're right, I see my own writing on the note. Don't worry, we will proceed immediately". One year later (!!!), I walked up toward their booth during a convention and explained the whole thing. Then the guy admitted, with some embarassement, that they bought their Jaras 4-in-1 racks ...from SCHAFF, and that they could not help me with my request... I immediately headed toward Schaff's booth. The guy only spent about 30 seconds writing something on the back of my business card and a week later, the replacement part had already made its way to Canada! Apsco may have the best prices in the trade, but I wouldn't say they provide the best service (all my orders were prepaid by the way). Michel Lachance, RPT >Hey Guys, > >Apsco's treated me like gold!! I love those folks. Most of my orders >are here in two - three days. Very few errors over the years, and, oh >yes, I send the checks back fast. That makes a difference in the >service no matter who you deal with. > >I also like their price list set-up, a very simple markup. I show the >custormer the price in the book, It's great for customer relations. On >bigger ticket items I even give them a break. > >My catalogue is in tatters, however. > >Roger Hayden, RPT >________________________________________________________________ >YOU'RE PAYING TOO MUCH FOR THE INTERNET! >Juno now offers FREE Internet Access! >Try it today - there's no risk! For your FREE software, visit: >http://dl.www.juno.com/get/tagj. _________________________________________________________________________ Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. Share information about yourself, create your own public profile at http://profiles.msn.com.
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