In a message dated 4/04/2001 10:52:32 PM, you wrote: <<In each case, I left without tuning. How can I avoid this in the future? Is there a number of years-old that you will not go out for a tuning? How do I weed out the tunable pianos from the un-tunable pianos on the phone?>> Danged Phil 3 in one day....who did you make mad at you? :-) You can't weed these thingees out on the phone and if you try you will lose customers that you could have served very easily. One thing that I do/did was try to determine how long since it was last tuned, what cabinet size it was, any known problems, etc.,.......if I had 'any' inkling that it might be untunable I would state my policy of charging a service fee whether it was tunable or not. This tends to weed out those customers who want a "rebuild" for a tuning fee. We can't afford to throw away a full day because of nontuneables and expect to stay in business very long....at least not profitably. :-) My view. Jim Bryant (FL)
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