In a message dated 4/15/01 5:44:34 PM Eastern Daylight Time, RNossaman@KSCABLE.com writes: << If this tech had kept temperature and humidity logs with each tuning, and this information had been reported in the post, we would have at least some information against which to bounce our random guesses. As it is, we know the house has radiators and the piano has loose pins. Lacking more detailed information, I consider that to be a >> Dear Ron, If you would have read the first three words of my post FIRST TIME CALL you would understand why I am asking this question in the first place. If I had been tuning this piano for the last seven years I don't think this question would have risen. It is always hard to know how much information is enough and how much is too much in this forum. I basically gave the list ALL the information I was dealt. I've been in business for thirty years (RPT over 20) and have seen about 25,000 to pianos. I'm not stupid. This is the first Baldwin name piano that has gone Zip, Zilch, Nadda on me in a seven year time frame. I would think that it might have occured before unless this was indeed a manufacture problem. Your second reply probably confirmed that. Ron N writes << While I don't know exactly how things were/are done at Baldwin, It seems unlikely to me that it's a manufacturing defect unless there is absolutely no quality control during manufacturing. That's not impossible, obviously, but how would oversized drill bits or undersized pins get into the line? This happened at Samick a few years back, but I understood they had changed pinblock types and just didn't adjust drilling size to accommodate. If these pianos were originally intended to have the high density blocks, that could be what happened here too but it seems unlikely to me that they originally spec'd the expensive block in a small cheap piano and switched during production. That's why we file warranty claims and wait to see what comes back. >> I think I will have the customer contact either Baldwin direct or the dealer. Thank You Mark Ritchie RPT
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