HI Mark -
Tough situation for us techs. I also try to represent the client first,
but it's not always black and white, is it? I think you are right on
track when you say you plan to have the customer take the lead in trying
to get a remedy from either the dealer or Baldwin. You can be the tech
whose phone number gets passed to Baldwin upon their request for further
information. I like to think of our role as that of a consultant, not a
warrior.
That being said: I guess I feel like Terry does....if Baldwin plans on
selling pianos in Ohio, they need to build pianos that will withstand a
typical household in Ohio. I agree that full climate control systems
*that are maintained* are good for pianos, but I don't recall that being
a requirement of the Baldwin warranty. Wildly ranging torque values in a
piano this young is at least to some degree poor workmanship.
Happy Easter to you and Marilyn!
Mark Potter
bases-loaded@juno.com
On Sun, 15 Apr 2001 11:32:33 EDT Ritchiepiano@AOL.COM writes:
> List
> First time call - to tune and inspect a 7 yr. old Baldwin
> model C "Classic" grand. The piano was purchased new
> and has a dealer installed Piano Disc system.
> The instrument is in one of the more affluent areas of the city.
> The piano is not tunable due to loose pins/ Read: very loose
> E below mid C 0-lb. torque. I do know of the previous tuners.
> The humidity at the home was very low 25 percent the day of
> inspection. There is steam/ boiler heat, the piano was close
> to radiators. Not the best location, but I have seen worse and
> of course, I explained DC systems & humidity control and all
> of the consequences to client, alluding to that contributing to
> the problem. The client says she has always complained
> (to the dealer) that the piano did not stay in tune. Got extra
> free tunings the first year.
> I have two questions and any input is welcome
>
> Has anyone else seen this or other Baldwin grand deteriorate
> to this state in 7 years? Even in less than optimum conditions.
>
> Would you immediately assume this is the clients problem or
> would you assume this is Dealer/manufacture problem?
> Trying to be impartial what stance do you take.
>
>
> Mark Ritchie RPT
> Ohio
>
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