I like the time slot approach Richard. But how do you respond to the telephone inquiry of "well, all I want to do is just tune my piano - how long does that take - won't that be less?" Or maybe you just don't run into that very often. Terry Farrell ----- Original Message ----- From: "Richard Brekne" <rbrekne@broadpark.no> To: <pianotech@ptg.org> Sent: Monday, August 06, 2001 3:08 AM Subject: Re: Under an hour tuning (was labor rates) > > > Tom Cole wrote: > > > BobDavis > > > > > > In a message dated 08/05/2001 7:02:21 AM Pacific Daylight Time, > > > mfarrel2@tampabay.rr.com writes: > > > > > > > This is dictated by piano owners expecting one price for tuning. > > > > > > Unfair to you; easy to solve at the first phone contact. > > > Bob D > > > > The piano owners will expect to be charged what you tell them when they > > call, whether it's by the job, by the note, by the hour, the brand of > > piano, or a percentage of their gross income. > > ....... > > ....... > > I prefer to adjust my charges according to the work done. A flat rate > > means to me that some people are getting a deal and others are being overcharged. > > > > Tom Cole > > I solve this by simply selling 1.5 hour time slots. I make sure and use up any extra > time after tuning with cleaning and regulation or small repairs..perhaps some > lubrication of trapwork...etc. There is always plenty of things to do. In cases where > I need more then an hour and a half to take care of a piano I talk it over with the > owner and we decide what to do. > > This approach solves the "fairness" issue quite nicely, makes my daily schedule very > predictable. I never have to call customers to put off or reshedule....which is > really nice. > > > -- > Richard Brekne > RPT, N.P.T.F. > Bergen, Norway > mailto:rbrekne@broadpark.no > >
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