referall fees

[jolly roger]

Hi Terry,
              We do quite a few jobber type task, for pianos techs in the
area,  we give them a discount, but set the price that they charge the
customer for that portion of the work.   We have had a couple of
embarassing incidents where a tech has passed the discount on to the
customer, leaving us with egg on our face.   Needless to say we will not
accept jobs from these individuals.
Building a trusting working relationship with fellow techs is where it is
at.  We refer a lot of tunings to the field techs that we work with, and
take nothing,  how ever they refer complete rebuilds to us and recieve
nothing, other than they will do a warranty in home tuning that I pay full
price for.  We also will not poach that client under any circumstance.
It works well for us.  A good you scratch my back type of relationship.
Roger



At 10:18 AM 8/28/01 -0700, you wrote:
>When fellow techs refer their overflow to me, I send them 10% of the tuning 
>fee. I NEVER inflate the fee to the customer to cover the 10% i pay out.
>The same is true for the subject of my first post that started this thread. 
>The tech who took the restringing job was happy to get the gig, and my 
>referral fee is 20% of what he will charg, so we BOTH make money. I will 
>also retain the customer for future tunings. Just like an agent or manager 
>who does the footwork, books the jobs for actors, of which I am one, and 
>gets a % for his work, with the biggest slice of the pie going to the person 
>who actually performs the job.
>
>Terry Peterson
>Precision Piano Service
>Torrance, CA
>
>
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