---------------------- multipart/alternative attachment Terry, When I first got into the buisness 7 years ago, I did not have letters af= ter my name or any experience to brag about. So I just told the customer= that if they didn't like the sound within 6 weeks, they should call me a= nd I would make it right. There was nothing magical about 6 weeks, it ju= st made my customer feel better that I would stand behind my work. A few= times it has bitten me, but I just got in the habit of saying it and I h= aven't stopped. In the cases where the customer has called in my work, I= have had an opportunity to build a better business relationship with the= m and find out about what mistakes I might be making. In my area people don't care about how much you know, they want to know h= ow much you care. If their Starr Upright that Uncle Ferd kept in the bar= n for 25 years is out two months after I tune it they don't care why, the= y just assume I did a bad job. The money I lose by going back and making= them happy is nothing like the money I would lose if I let them talk abo= ut that Ruth feller that came and took my money and my piano is out of tu= ne again. We can all build our skills but most (not all) customers don't= and won't appreciate that, what they can relate to is a reputation for b= eing honest and giving good service. I always talk to my customers and let them know of what might happen in w= ierd (and not wierd) situations. Tell them that a piano will always need= another tuning soon if I am raising the pitch a great deal. I know howe= ver that people will remember what they want to remember. Educate, educa= te, educate then don't nickle and dime them. =20 mitch ruth demossville, KyGet more from the Web. FREE MSN Explorer download : http:= //explorer.msn.com ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/75/a9/f1/e8/attachment.htm ---------------------- multipart/alternative attachment--
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