At 10:15 PM 06/23/2001 -0500, you wrote: >I tuned for a new customer today, a Kawai baby grand. ... What's a guy to >say to these people?????? >les bartlett That part's simple. Just explain to them that new pianos need more frequent tuning because all the strings are stretching out and everything is settling into place. Reassure them that this has to be done to all new pianos, even the very highest quality. (Optionally, you can mention that some brands and stores do more of this tuning before selling the piano, and some less.) But required, not optional, is to tell them that once the piano has settled down from the initial tunings the stability will improve tremendously. What I cannot comprehend is why dealers don't say all this as they sell the piano. I mean, they KNOW that the pianos will react like this. Why would they want to have customers keep unreal expectations, and then blame the store or the factory when their new pianos go out of tune? Susan
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