Les, I would need more information to know how to answer this. You did say the piano was new, but how many weeks or months elapsed between delivery to the home and the first tuning there? Did the piano come with a manual? Did the owner follow the manual's recommendations for first year tuning? If so, then the dealer should probably cover some of the cost. If not, then the client should blame no one else just because he didn't understand the service needs of a new piano. Regards, Clyde Hollinger, RPT Lititz, PA, USA Leslie W Bartlett wrote: > I tuned for a new customer today, a Kawai baby grand. Low part was out > about 35-cents, top out about 65 cents. New piano. I told them it > would take more tunings, showed them why, etc. etc., but they were > incensed that their piano, major investment, was so unstable. Shouldn't a > major investment be "ready", and not require all this extra > cost?????????????- they inquired. > > The relationship between stores and techs in this town hasn't been > incredibly positive, at least in the seven or so years I've been around > the business. What's a guy to say to these people?????? > les bartlett > ________________________________________________________________ > GET INTERNET ACCESS FROM JUNO! > Juno offers FREE or PREMIUM Internet access for less! > Join Juno today! For your FREE software, visit: > http://dl.www.juno.com/get/tagj.
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