Level of Service

[David Love]

On a first appointment I always give the customer an assessment of the 
pianos needs and then discuss their particular goals and expectations for 
the instrument.  This accomplishes two things:  First, it lets them know 
that there are things that are there that I am coming into and that I am not 
responsible for having created.  Second, it lets me know just what they 
expect/desire and educates them as to what could be done to improve the 
piano.  Some people play for years on an unvoiced/unregulated piano not 
knowing that there was any other choice.  I think its always a good idea for 
their sake and for ours to let them know that there is.

David Love


>From: Clyde Hollinger <cedel@supernet.com>
>Reply-To: pianotech@ptg.org
>To: pianotech@ptg.org
>Subject: Level of Service
>Date: Mon, 12 Mar 2001 07:09:33 -0500
>
>Friends,
>
>One thing I have trouble figuring out is how closely do the client's
>expectations for service line up with my own.  For example, one client 
>feels
>you are not doing a good job if the piano isn't kept perfectly regulated 
>and
>cleaned every time, while another will say, "Well, we're not professionals" 
>if
>I want to repair a broken hammer shank in octave seven.
>
>I've wondered if I should ask each client what level of service they want,
>maybe the first time I see the piano.  Does anyone do that?
>
>Regards, Clyde
>
>Keith McGavern wrote:
>
> > There are several instances where I truly wish I had left some pianos 
>well
> > enough alone, and if it were possible, I would undo the marks left in 
>these
> > pianos and their owners' minds.
>
>

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