> > I also tried getting customers to prepay tunings. ------------------------- > > So I gave up on > prescheduling and prepaying. > > Willem It's harder for me to get to something that's already paid for. I need some sort of carrot on the end of the stick for tuning motivation, and a stack of fresh checks nestled against my posterior cheek at the end of the day seems just right. Also, when customers have already pre-paid, they seem to feel that they have gone to the head of the line, and have purchased the technician's instant response at any time, for any reason - on demand - presumably forever. I don't much like folks attempting to leverage me into doing things contrary to my thinking and sometimes ineffective attempts at scheduling, so I don't do this either. Ron N
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