This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment For someone with a never ending flow of questions, obviously a newbie, = not that that is a bad thing....one should pay particular attention to = his answers! Bob Moffatt & Sons Piano Calgary, Alberta Canada (403) 243-0385 ----- Original Message -----=20 From: Billbrpt@AOL.COM=20 To: pianotech@ptg.org=20 Sent: Thursday, October 11, 2001 12:42 PM Subject: Re: Piano Fiasco In a message dated 10/11/01 1:19:19 PM Central Daylight Time, = mfarrel2@tampabay.rr.com (Farrell) writes:=20 There are a few people in this business that are just plain garbage. = I=20 really have quite a few more colorful words at the tip of my tongue, = but=20 I'll leave it at that.=20 Terry,=20 It seems to me that you often get way too caught up in things that are = really none of your business and by doing so, you can really get into = trouble or at least harm your own business. Not too long ago you were = very concerned about what to do about a rebuilding job that you thought = was very poor. While you may have been entirely correct about your = assessment, getting involved with it could have been a very bad mistake. = Now this. Giving a free, off the cuff value to any piano should not = be done. Your figure for what you think a new C3 would go for seems = pretty low, so your statements may have been misinformation. In that = case, you would be the one guilty of bad business practices, not the = dealer. If you had answered the question about what you *thought* the = piano was worth with, "I'm not sure without doing a little research" and = followed by offering to do a professional (for a fee) appraisal, she = probably would have dropped the matter then and there.=20 If she volunteered the amount she paid and you thought it may be = excessive, avoiding the issue with remarks about how nice of a piano it = is would have been a much better thing to say. Instead, you have a very = upset customer and your *opinion* may get back to that dealer. You'll = have nothing to gain for your trouble but trouble itself.=20 Bill Bremmer RPT=20 Madison, Wisconsin=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ff/9c/07/67/attachment.htm ---------------------- multipart/alternative attachment--
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