Mason & Hamlin parts

[Ray T. Bentley]

Brian,

Glad you finally got through.  Many of us toured the factory the day before
the Providence convention.  The present owners are fine people who are doing
their best to make a quality instrument.  Production is somewhat slow, but
last I heard, they had a wait list for their pianos.

Ray

Ray T. Bentley, RPT
Alton, IL
Ray@Bentley.net
www.ray.bentley.net

T  ogether
E  veryone
A  chieves
M  ore


----- Original Message -----
From: "Brian Trout" <grandrestorations@yahoo.com>
To: <pianotech@ptg.org>
Sent: Thursday, October 11, 2001 3:29 PM
Subject: Re: Mason & Hamlin parts


> Hi all,
>
> Thought maybe I'd offer an update on the Mason &
> Hamlin parts problem.
>
> I was complaining about it to my wife earlier.
> Never thought much about it at the time.  Turns
> out she gets on the phone calling people.  I
> don't know what she said, but she got through!
> And not long after, I got a phone call from her
> saying, "Call Tom at M&H!".  I did.  Actually got
> past the secretary, too.
>
> He thought they'd probably be able to help with
> the music desk and the lid prop. (I'm supposed to
> call back tomorrow.) No go on the hardware,
> though.  But that's ok.  I can deal with that,
> either replacing or replating.
>
> So, not all is lost today.  I only thought it was
> fair to write about the current status since I
> was a bit harsh earlier.
>
> FWIW, the experience hasn't left me feeling like
> there's much of a production happening at M&H.
> Not having ever seen it, I wouldn't have any
> perspective other than what I've seen at
> conventions.  I kind of felt sorry for them.
>
> 'Nuf said.
>
> Thanks for the responses, though.  I'll keep
> them, just in case I need them in the future.
>
> Brian T.
>
>
> =====
> Brian Trout
> Grand Restorations
> 3090 Gause Blvd., #202
> Slidell, LA  70461
> 985-649-2700
> GrandRestorations@yahoo.com
>
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