Haunted House....and cleaning fees

[Greg Newell]

Corey,
    In light of this reply I might suggest that the customer should have been
told of the extra cost before you began. I was under the impression that all
your "cleaning" effort were necessary just to be able to tune the piano. It
doesn't seem that this was the case. It may help to always try and look at the
visit from the customers perspective. Would you feel better knowing the
refrigerator repairman was going to do all this extra stuff before he could even
begin to recharge the system with gas? If you would want to know if it were
yours, chances are they would too! Best wishes for all your future work!

Greg

SimsPiano@AOL.COM wrote:

> Thanks Greg,
> Actually I did remove the fallboard, action, keys, etc.  But part of that
> time was spent reattaching hammer springs (which took me a while to figure
> out how to view them....I pulled  the adjacent hammers forward so I could
> peek in there).  I also did get a little carried away trying to get every
> little piece of dirt I could find.  I ended up charging for 1.5 hours in the
> end.
> Take care and thanks again,
> Corey
>
> In a message dated 9/7/01 10:07:54 PM, gnewell@ameritech.net writes:
>
> >    Next time I suggest actually removing everything, fallboard, music
> >desk,
> >
> >action, keys etc., cleaning as you go and you won't need any fancy
> attachments.
> >
> >Just a crevice tool works great for me. Sometimes the upholstery brush
> >is helpful
> >
> >too. Happy client building!
> >
> >
> >
> >Greg
> >
> >
> >
> >

--
Greg Newell
Greg's Piano Forté
12970 Harlon Ave.
Lakewood, Ohio 44107
216-226-3791
mailto:gnewell@ameritech.net