JIMRPT@AOL.COM wrote: > Good discussion here huh? > > Copula things we need to keep in mind when decicing to "tell the customer" or > not............. > First thing we have to do is determine who the customer is. Is it the dealer > or the consumer? > If 'your' customer is the dealer than any comments to the 'consumer' other > than what is needed, for you to do what you were hired to do, are probably > out of line. Now THIS is a great point. Frought with potential difficulties relating to ones concious, but it takes the whole disscussion off in a whole new direction really. Good point and nice following comments... I am sure there is much much more we can say here pertaining to tech /customer relations when the customer is the dealer. > This does not mean that you ignore any possible "warranty > problems" what it does mean is that you make the 'dealer' aware of them in > full and as soon as practicable after their discovery by you...... > Jim Bryant (FL) -- Richard Brekne RPT, N.P.T.F. Bergen, Norway mailto:rbrekne@broadpark.no
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