Tuning/Regulation Marketing

[Richard Brekne]

I really see no problem with the fellows basic approach as I saw it origionally
presented... perhaps his wording was a bit er..... strong.. but otherwise I tend
to aggree that just going and whipping out a tuning is only doing part of the
job, and causes in the end a lot of misunderstanding and yes... unregulated
neglected pianos.

Terry, would you mind copying of the origional and full statement as you found
it on his site. I would like to see as well so as to better understand your
worries about the fellow misleading the public.

RicB

Farrell wrote:

> The statement was off a web site of a tech. The reason I addressed it as
> marketing is that it was just that: marketing and not practice. I agree with
> your statements Clyde.
>
> Looking further into the policies stated by the tech, it was clear that he
> charged 1-1/2 hours labor for tuning and any repairs, regulation, voicing,
> etc. was extra at the hourly charge. He even charged additional for travel
> to the tuning appointment. I think his marketing statement was that each
> service appt. should include all this other service, and that very few techs
> are qualified/aware of what to do to accomplish this. The subject statement
> struck me as misleading in that it comes off as you will get your piano
> regulated, tuned, and voiced for just a regular tuning fee, and that other
> techs that do not do that are unethical.
>
> Terry Farrell
>

--
Richard Brekne
RPT, N.P.T.F.
Bergen, Norway
mailto:rbrekne@broadpark.no