At 09:35 AM 8/2/2002 -0400, you wrote: >a recently widowed of almost 70 years of marriage gentleman, who admits he's >losing his hearing, and has now called me back for a 2nd return to """fix""" >the top end of his 'ended it usefulness many years ago' Gulbransen Console >Piano? > >I am a pretty tolerant person when it comes to showing sympathy in this kind >of situation..however, my patience is wearing thin, and my lips are about to >spew something that I might soon regret. > >Help me prevent that, please. > >-Phil Bondi (Fl.) >tito@philbondi.com Once in awhile, this happens to me. What I usually do, is to go and do whatever I can, while listening to the complaint, and talking about what can and can't be done -- and then, at the end of the call, I explain that I will be glad to come back again if he/she wishes, but I'll have to charge for the next call. This is after two free call-backs. If, on the other hand, I come back the second time (I always give them the first free) and I find something TOTALLY unrelated to the work done (for instance, they spilled coffee into the piano) then I show them what happened, and charge for a service call. So far, it has worked okay. Susan
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