This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Delivered a set of re-covered keys today after they'd been "in the shop" = for four days. Youngest child, age 5, sees me getting out of the ol' Tunemobile, comes = out into the yard and yells at me. "It's about time you showed up! Why = did you take our piano keys?" Hmmm... Installed keys, handed the boy's mom the bill. She says, "Is that all? = They look so beautiful and you did so much work on my piano ... etc. ... = I'm going to pay you thus and such ..." I've been given house tours, cookies, complete meals, occasionally an = extra $5 or $10 because they feel guilty about living so far out, or = something, and was once offered a cat. But this was a pleasant first: a = $50 bonus, tip, whatever... Ain't life grand. I've been in PTG meetings where people, usually the more introvert = types, discuss "how to get the customer to shut up and leave you alone = so you can tune." Well, sometimes you just have to ask. But I think I = build a lot of loyalty--and I know I get referrals--because I do take = time to listen to lonely old people, or people with family stories to = tell, etc. For the first time I know of, I lost a client to another tuner this = week. I had only tuned for her once and her comment to the new tuner was = that I took too long. Okay, misread that one. But showing real interest = in people and taking time to build relationships with them is the only = way I, for me, (and I do stress "for me") to be in this business. You can keep the cat, but I do like cookies. Alan Barnard Salem, MO ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/e8/85/36/6e/attachment.htm ---------------------- multipart/alternative attachment--
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