Yes! We have no spoon benders!

[John Ross]

The reason there was no improvement, is because, I think, they left the same
staff, including the person in charge.

John M. Ross
Windsor, Nova Scotia.
jrpiano@win.eastlink.ca
----- Original Message -----
From: "Mike and Jane Spalding" <mjbkspal@execpc.com>
To: <pianotech@ptg.org>
Sent: Sunday, February 17, 2002 2:56 PM
Subject: Re: Yes! We have no spoon benders!


> Tom,
>
> No, I don't think you're expectations are unrealistic.  And the service
quality that you experienced is pretty typical.  I now consider APSCO the
supplier of last resort - if anyone else can provide what I need, APSCO does
not get the order.  We had hoped that their acquisition by Schaff might
improve the service quality, but your experience says it hasn't worked out
that way.
>
> Mike
>
> ----- Original Message -----
> From: <Tvak@AOL.COM>
> To: <pianotech@ptg.org>
> Sent: Sunday, February 17, 2002 10:37 AM
> Subject: Yes! We have no spoon benders!
>
>
> > I recently ordered a combination tool spoon bender (among other items)
from
> > APSCO.  Allowing ten days for delivery, I scheduled a regulation on a
Kawai
> > vertical, which needed damper spoon regulation, in two weeks, knowing
that I
> > would have the spoon bender by then.
> >
> > Finally my order came, and guess what?  No spoon bender.  So I called
APSCO
> > to tell them that one of the items I ordered was not included in the
> > shipment, and she matter-of-factly stated, "It must be out of stock."
> >
> > Since she didn't mention this when I placed my order, she probably
didn't
> > know it was out of stock at that time.  OK, that can happen.  But when
it
> > does happen, it seems to me that APSCO should call the customer and let
them
> > know that the item they have just ordered will not be coming to them
when
> > they expect it.  At least then the customer could take measures to order
the
> > item from another supply house if they needed it by a certain date.  To
find
> > out 10 days later when your order arrives minus the one item you
actually
> > needed by now, doesn't seem right.
> >
> > In this case, it's not such a big deal.  I simply rescheduled the
regulation
> > job for two weeks from now.  With any luck, I'll be able to fill that
empty
> > appointment slot this week, so no real harm done.  It just seems to me
that
> > it wouldn't have been that hard to keep me informed.  This is just good
> > business sense and common courtesy.
> >
> > What do you all think of this?  Am I simply expecting too much personal
> > attention in this day and age?
> >
> > Tom Sivak
> >
> >
>
>