My Dear Kevin: This is a world-wide distribution list. It is first come-first serve. I'm very sorry that you feel somewhat deprived in not having a chance to win the now-famous slightly used felt wedge. Kevin, I can assure you the sound was not The Big Bang that you alluded to in your post..it sounded like a click. You've been in this business for a couple of days, correct? A click is a click. I know what a click is..here a click..there a click..everywhere a click click.. For those of you still reading and interested, this is how I found the problem: -The customer played in the offending area..(sounds like the shank is loose).. -pull the action - find the screws to be pretty loose..tighten, and check the hammerheads also..feeling much better - this 5-minute procedure should do it.. -insert action, play hard, it's still there - BRAINSTORM - held up damper head on offending note - noise went away....AHAAAAAAAAAA said the Puzzler.. -the customer is digging the process. He's looking over my shoulder the whole time asking questions, getting answers, and an education into piano technology at the same time. -.."it must be the underlever screws", says the Puzzler - explained to the customer that I had a very similar experience with a brand new S&S B not more than 3 months ago.. -Screws for the underlevers are tight(darn it)..I manually push up on a underlever and .. there was the underlever hitting the sos rod - a quick look at the upstop rail told me it was never set - I set the upstop rail..put the action back in..play FFF for 15 seconds - the customer has a look of amazement and gratafication on his face.....why? He has just witnessed the Cause, and Effect, and Solution to Today's Puzzler! Kevin, as a consolation to your inability to be at your computer when Today's Puzzler went out, I will gladly send you the now-famous slightly used felt wedge. Is your address in the directory current? -Phil Bondi (Fl.) tito@philbondi.com
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