"The Question"

[Farrell]

Guy wrote:
"....remember that ultimately, the customer isn't really paying you for what you do.... you get paid for what you know."

Well, then maybe it's good she didn't pay me more. She called me one day and asked if I worked on player pianos - I said no. She called a couple weeks later and asked again if I would install a new blower. I told her clearly that I have never done any work on a player except for maybe putting a hose back on that had fallen off. I told her I didn't know a thing about them. She said that was good enough for her. We spent the first hour sitting on the floor reading directions and trying to figure out what all the spaghetti wiring was!

Go figure. It was one of the more enjoyable days of piano work I have had!

Terry Farrell
  
----- Original Message ----- 
From: "Nichols" <nicho@lascruces.com>
To: <pianotech@ptg.org>
Sent: Friday, May 10, 2002 11:27 AM
Subject: Re: "The Question"


> At 09:43 AM 5/10/02 -0400, you wrote:
> 
> >I haven't figured out anything else to say in your situation, YET!!!
> >
> >David Koelzer
> >DFW
> 
> That's when I use testimonial reference: "My Dad (Grandpa,Mentor, 
> Granny,etc) always said
>   ' Never turn down a tip, sonny.' "
> My favorite helper says "I'm slow and messy, but at least I'm expensive!"
> 
> In our business, tips aren't expected, but they are a nice form of flattery.
> Terry, remember that ultimately, the customer isn't really paying you for 
> what you do.... you get paid for what you know.
> 
> Guy
>