"The Question"

[Mike and Jane Spalding]

Here's a snip from an e-mail recently received from a pitch-raise customer:

" You certainly earned your $-----.  If you won't accept anymore, I'll add a big tip to when you return in a month."

Wishing they could all be so appreciative

Mike

----- Original Message ----- 
From: Ron Nossaman <RNossaman@KSCABLE.com>
To: <pianotech@ptg.org>
Sent: Friday, May 10, 2002 7:09 AM
Subject: Re: "The Question"


> >And then the dreaded QUESTION: "Are you sure that's enough honey?"
> >
> >Now I probably knocked a half-hour off her bill that, arguably, I could have 
> >charged her for......... There are times where you have trimmed the price 
> >just a bit. Is there any response to this question other than: "Oh, no, 
> >that's fine, that's just what it works out to."
> >
> >Terry Farrell
> 
> 
> "I'm always willing to be spoiled. Surprise me!"
> 
> It even worked once.
> 
> Ron N
>