opinionating the quality of other technicians.

[Mike Kurta]

    How about just saying, "Oh yes, I've heard of him, but don't know about
his work"  Being brief and non-comittal works best for me.  My Scottish
wife's favorite saying is, "Least said, easiest mended."
    Mike Kurta
----- Original Message -----
From: "Brian Trout" <brian_trout@hotmail.com>
To: <pianotech@ptg.org>
Sent: Monday, February 10, 2003 9:00 PM
Subject: Re: opinionating the quality of other technicians.


> Well, I'm not sure I can agree with that last line, Bill.
>
> You wrote:
> "You might say he generally does good work.PERIOD."
>
> If "Jack Flange's" work is truly horrible, you've just lied to a customer.
> Sorry, but I won't go there either.  I may recommend "Wippen Flange's"
work
> as being top notch amoung area technicians, or note that "Jack Spring's"
> work is admired by those in the trade, but I won't lie and tell someone
that
> "Jack Flange" does good work if he does not.  If "Jack Flange" is a good
> tuner but does awful repairs, tell the customer he's a good tuner and
leave
> it at that.  Go ahead and tell them that you can't speak for "Jack
Flange's"
> repair skills if you must.  You don't need to sling mud.  But you don't
need
> to tell a lie either.  Suppose that customer hires "Jack Flange" because I
> have a good reputation and I've just told him that "Jack Flange" does good
> work. PERIOD."?  I'd be an accessory to what would feel like a crime and I
> would wonder about that causing me to be just as liable as "Jack Flange"
> because in a round about way, I've recommended him!
>
> God forbid, don't lie to customers like that.  They're confused enough
> without having us lie to them.
>
> Just an opinion.  I'll crawl back under my rock now.
>
> Best wishes,
>
> Brian T.
>
>
>
>
>
>
>
> >From: "w peterson" <wpeterson2@socal.rr.com>
> >Reply-To: Pianotech <pianotech@ptg.org>
> >To: "Pianotech" <pianotech@ptg.org>
> >Subject: Re: opinionating the quality of other technicians.
> >Date: Mon, 10 Feb 2003 10:56:06 -0800
> >
> >Keep it up and you will get sued.  You should say nothing.  You might say
> >he generally does good work.PERIOD.
> >
> >Bill Peterson
> >   ----- Original Message -----
> >   From: Robert Goodale
> >   To: pianotech@ptg.org
> >   Sent: Monday, February 10, 2003 10:41 AM
> >   Subject: opinionating the quality of other technicians.
> >
> >
> >   ----- Original Message -----
> >   From: "Ned Swift" <swiftspiano@hotmail.com>
> >
> >   >  I have always avoided commenting on other technicians work in front
> >of a customer even thought
> >   >  I may have a strong opinion about it.
> >
> >   There are politically correct ways of handling these situations.
> >   Example:
> >
> >   No:   "Jack Flange's does really bad work, you shouldn't use him".  He
> >over charges and doesn't know what he's doing".
> >
> >   Yes:  "I generally find it difficult to endorse Jack Flange in some
> >cases.  Although he is a nice guy and I have nothing personally against
him
> >             it is in my opinion that he requires enhancement on some of
> >his techniques.  Perhaps in the future I will feel better about his
> >             skills and be more willing to recommend him."
> >
> >   You need say no more.  They will get the idea.
> >
> >   Rob Goodale, RPT
> >   Las Vegas, NV
>
>
> _________________________________________________________________
> STOP MORE SPAM with the new MSN 8 and get 2 months FREE*
> http://join.msn.com/?page=features/junkmail
>
> _______________________________________________
> pianotech list info: https://www.moypiano.com/resources/#archives