My mistake.....my lesson....a cautionary tale

[paul kemp]

Hey, we deal with
> people all the time, some 
> > people go through a lot of techs mostly because
> they can't find anyone 
> > who can put up with them.

Hello, Just a comment, if I feel that a customer or
potential customer is going to be a pain I reserve the
right to say I'm very busy, sorry (no). I can leave
also and say this isn't for me and gently excuse
myself. 

If a customer is calling and asks for a price and is
price shopping and they'll spend more time calling
around to save 10 dollars. I refer them to the yellow
pages. The service has to be mutually beneficial, as I
see it. Often if a customer is difficult on the phone,
they'll be more of a pain later working in their home-
why bother with them? Give it up to someone else who
enjoys that sort of thing. There are plenty of really
nice people who appreciate the service I offer and we
both get something out of it. I'd rather work for
them. Yours, Paul




__________________________________________________
Do you Yahoo!?
Yahoo! Mail Plus - Powerful. Affordable. Sign up now.
http://mailplus.yahoo.com