troubleshooting a click and then some

[Don]

Hi Gene,

You don't mention how much the previous tech had to correct the pitch. 

As to the previous tech being a *stupid* technician I find that simply
saying "I don't know their work" is always a safe bet. It gets you *off*
the hook.

At 08:45 AM 1/23/2003 -0800, you wrote:
>Thank you for helping a new associate - in advance.
>
>Yesterday I tuned a 35 year old SS-M. The owner stated that it was tuned
>only a month ago and "That stupid technician" ruined my piano.
>
>As for the tuning, about 20 or more unisons were way out and the piano was
>about 0.5 cents sharp - pretty close other than unisons. There was no
>humidity control system in place and it is cool and damp here in Sacramento
>California. These unisons suggest that the pins were not set correctly and
>she may have formed her opinion of the previous tech based on that?? You
>would have to see her play to appreciate her power. It really put my
>stability knowlege to the test. Very intimidating.
>
>Regardless, my people skills and technical skills need help. How to address
>the click without getting trapped into discussing "that stupid technician"
>that preceeded me?? I do not want to reinforce in her mind that the previous
>tech was stupid.

Regards,
Don Rose, B.Mus., A.M.U.S., A.MUS., R.M.T., R.P.T.

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