---------------------- multipart/mixed attachment Tom, This shows that you have scruples and care about your customers.=20 Bravo! You should not feel like you have to do free work but if you spend=20 an additional 5-10 minutes correcting problems I'd say throw it in. If you= =20 have to go out to the vehicle for parts or other tools, charge for it. If=20 you have a lot of little things add up the time in your head and ask for=20 permission for the extra work. My 2 cents! Greg Newell At 03:31 PM 5/7/2003, you wrote: >List > >I have been wondering how some of you handle the little incidental things >that sometimes need to be done on a tuning call. I find it difficult to >charge someone for something that takes very little time, and I like to do >something a little extra if I can. I think it makes the customer feel like >he is being taken care of and not being taken advantage of. But then,= where >do you draw the line? > >One place that I've drawn the line, is if the customer asks me to fix >something that is bothering him. I am more inclined to charge him to= correct >a problem he is aware of and wants remedied. Even then, if it takes less >than 5 minutes, I can't seem to put it on the bill. > >And what about things that perhaps only you have noticed? Here are some >things that one comes across pretty regularly. Would anyone care to= comment >on their policy regarding the following: (on a vertical piano) > Tighten a loose hammer butt flange to correct a floppy hammer? > Tighten 3 loose hammer butt flanges? Five? > Adjust a leaking damper? Three dampers? Five? > Adjust the lost motion from a damper pedal? > Ease a key? Three keys? > Adjust a backcheck to stop a double-striking hammer? Three? = Five? > Align a hammer to strike all three strings? > CLP a sluggish hammer butt? > >Would you: A) charge him for it? > B) just leave it like it is? > C) not charge him, but let him know you took care of the=20 > problem >for him? > >Just curious how some of you might approach this. > >Thanks. > >Tom Sivak > > > >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives Greg Newell Greg's piano Fort=E9 mailto:gnewell@ameritech.net=20 ---------------------- multipart/mixed attachment--
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