My policy is that phone calls are free (charge it to the marketing department - besides, I feel so smart talking to folks that don't know the first thing about pianos!). Drag me out to inspect a piano that I can fit into my service schedule and I'll charge you my standard tuning fee. Drag me out on a special trip to inspect a piano half way across town and I'll charge you my standard tuning fee plus travel time. Terry Farrell ----- Original Message ----- From: "Clyde Hollinger" <cedel@supernet.com> To: "Pianotech" <pianotech@ptg.org> Sent: Friday, May 09, 2003 6:56 AM Subject: Re: Bad Business practices/venting > Dave, > > I agree with you that we could put more effort into encouraging "... > education to all technicians." But the example you cite here does not > appear to me to be a lack of education, but more like unabashed chicanery, > an attempt to deceitfully make a fast buck off of a trusting uneducated > customer. While I would like to think that our profession is free of such > characters, such is not the case. > > It's the piano buyer that needs education. If any of my customers suggest > they might soon be looking for a piano replacement or if I suggest that it > is time they replace their piano, I often offer to help them in their > decision so they don't hop out of the frying pan and into the fire. This > doesn't happen that often, and I have never set up a price structure to > get reimbursed for the time it takes, although I wish I could. Anyone > have a way that works? > > Regards, > Clyde Hollinger, RPT > > > David Renaud wrote: > > > Another reason to support the guild. > > There is a need to encourage more communication, > > accountability, and education to all technicians. > > Imagine this..... > > > > Old Wurlitzer baby grand, seen better days. > > Sold as full compleat rebuilt piano 2 years ago.... > > $10,000 > > > > Work "rebuilder" did. > > > > Refinished outside, New keycaps, drive in pins, tune. > > > > Condition > > > > 1) Key caps not filed flush...keys clack together, > > 2) De-laminated pinblock from driving in tuning pins > > without pinblock support > > 4) piano is not playable.... > > ie:1 full inch of letoff, yes 1 inch. > > 3) Extream hammers wear with exposed wooden moldings > > in top two octaves. > > 4) No felt of any kind replaced anywhere at all. > > 5) Damper levers clack against stop rail---no felt. > > 6) Bass string windings buzz on cores extreamly > > loudly. > > 7) Pedal lyre is falling apart.......so on and on. > > > > Somebody actually bothered to refinish this thing, > > glue keycaps on and sell it "fully rebuilt" after > > literally destroying the pinblock. > > > > This is not poor work, it is no work at all, > > dress up the package and cheat somebody for every > > penny you can possibly con them for. I have never > > sent a letter to another technician on stuff like > > this, but the poor lady was in tears. > > I would not tune the piano for it must have a new > > pinblock, pins just will not hold. > > > > I feel so bad for her. Wrote up big report and faxed > > it to her. I really do hope she follows this guy up. > > This is the worst I have ever seen. > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives
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