List, Perhaps we should explain to the customer that not only was the time lost that another customer could use, but that every minute we're not working costs us as business people. The rent, utilities, insurance, depreciation, etc. keeps the meter running on that side even if we're not generating revenue. Sure there are times when we set priorities on other things that we have to accomplish, but their absence does cost. Something to consider... Allan Allan L. Gilreath, RPT -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Ron Nossaman Sent: Thursday, May 29, 2003 11:33 PM To: Pianotech Subject: Re: No-show fees? >Ron, > >I have just the opposite experience here. I think folks bend over backwards >to get that free tuning. It's getting them to be flexible and part with >money, that's the trick. > >Mike Bratcher Yes, they sure do want that free tuning, but... The usual assumption is that I am on salary (from somewhere) and it doesn't affect my income one way or another whether I actually work or not. Finding that I'm self employed, they've even explained to me that I really wasn't out anything because it didn't actually cost me money - I just didn't happen to make any. A fine and interesting distinction. The second, and any subsequent tuning always goes much better, with very few problems. It's just that first freebie. Typical no-show rates for repeat customers is maybe one in forty. More often around holidays. Typical no-show rates for first time dealer tunings is more like one in ten. Ron N _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives
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