Terry's Irate Customer

[Ron Nossaman]

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>Terry,
>No where in there do I see an apology!!!!! I'd not put her in my data base
>as a repeat customer, for that reason.
>Best Regards,
>
>Joe Garrett, RPT, (Oregon)

Ah, but the folks that get caught like this and let off the hook with just 
the right amount of embarrassment very often end up as extremely loyal and 
trusting customers that generate a lot of referrals. Everyone got educated, 
Terry got paid, and both Terry and the customer are 
happy/relieved/grateful. It looks to me like everyone eventually did good 
on this one.

I give it a 7.5 - 8.5, depending on the amount on the check for the second 
trip.

Ron N

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