Full Service Appointments: was Re: Yamaha hammers

[Barbara Richmond]

David,

Well, I must admit, I get rather passionate about the topic.  It was my path
to success.  You *could* say it was what separated me from the rest of the
boys.  ;-)   I certainly didn't lose any money on the deal--just gained a
good reputation and lots of loyal, regular customers.  Don't get me wrong, I
charged for extras--it just depends on your definition of "extra."

Barbara Richmond, RPT
Somewhere near Peoria, IL

----- Original Message -----
From: "David Love" <davidlovepianos@earthlink.net>
To: "Pianotech" <pianotech@ptg.org>
Sent: Thursday, November 06, 2003 8:40 PM
Subject: Full Service Appointments: was Re: Yamaha hammers


> Barbara:
>
> I agree with the idea of full service appointments that allow enough time
> to touch up the voicing or regulation a bit, though when the topic came up
> some time ago there was much resistance to the idea for a variety of
> reasons.  I would be curious if there are many people whose fees include a
> bit of extra time for those things.
>
> David Love
> davidlovepianos@earthlink.net
>
>
> > [Original Message]
> > From: Barbara Richmond <piano57@flash.net>
> > To: Pianotech <pianotech@ptg.org>
> > Date: 11/6/2003 5:30:50 PM
> > Subject: Re: Yamaha hammers
> >
> > Hey Avery,
> >
> > It's because some technicians don't bother to voice often enough.  I was
> > asking myself the question, why would anyone let that happen to the
> hammers
> > in the first place.  I suppose it's the approach to business.  As YOU
know
> > (since I taught that class in Houston years ago) my approach isn't just
to
> > tune a piano--a service call includes tuning and a bit of voicing and/or
> > regulation.  We're not talking about major stuff here, just keeping
things
> > sounding nice.  There's no excuse when working on verticals, and it
> doesn't
> > take much effort to even up the voicing in a grand if it's done often
> > enough.  My suggestion is to not be in such a hurry, take the time to do
> > what needs to be done.  If folks are only charging for tuning, they
might
> > change their rate to include some fix up time.  I can't stress how many
> > times I've followed other tuners because the customers were unhappy--the
> > pianos were in tune, but needed things like mating hammers to the
strings.
> > Heck, I do that while I'm tuning.  It's hard to set unisons with that
blip
> > going on.
> >
> > Barbara Richmond, RPT
> > somewhere near Peoria, IL
>
>
>
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