why sell maintenance the customer won't notice?

[Avery Todd]

Dave,

At 08:30 AM 12/25/04, you wrote:
>Dave:
>
>I've been very aware of this for a long time.  Many years ago a local 
>Music Teachers Association thought their piano might need regulating and 
>asked me about it.  I was the one who usually tuned their piano.  The 
>regulation needed fell into the category you mention below.  I told them I 
>thought they could wait as it wasn't that bad.  One teacher was quite 
>insistent that regulation was needed and talked them into getting another 
>technician to regulate it.  When he was done and they paid the bill, they 
>were upset that they couldn't tell any difference.

I can't resist. Was the piano "really" not in bad shape or did that "tech" 
just not
know what he/she was doing. :-)

Avery

>Since that time I've been very careful about how I approach this kind of 
>work.  If the needed work will prevent future wear I'll liken it to 
>changing the oil on your car.  You won't notice much, but the car will.
>
>dave
>
>__________________________
>David M. Porritt, RPT
>Meadows School of the Arts
>Southern Methodist University
>Dallas, TX 75275
>dporritt@mail.smu.edu