All Day "noshows"/attitudes

[Joseph Garrett]

There are two situations where I book the whole day for a client: 1: a "new
client" Square Grand. (essentially "...going, where no man has gone
before!") This situation, I tell the client at the time of making the
appointment that I block out the entire day, which gives me the opportunity
to give the instrument(?) my full attention and expertise. I also tell them
that if the instrument is not tuneable and/or has a "fatal flaw", then all
they will have to pay is a service call fee. I further tell them that once
the appointment is made, if they cancel  they will owe me an entire day's
pay.
2. A complete tuning/reg/prep/voicing session. See above.
That's my take on the situation. However, if you didn't inform them of all
of this AND they reschedule after a "no-show", then there will be no
additional fee. If they don't reschedule, I send them a bill. I give them
48hours to reschedule. In order to make it known that I was there and they
weren't, I leave my card in a prominent place AND I call from my cell and
leave a message on their answering service.
Joe Garrett, RPT, (Oregon)
Captain, Tool Police
Squares Are I