Vertical Damper Lift Rail

[gordon stelter]

C'mon Terry,
     Surely you know by now that ours is a FUN
occupation, and we, therefore, should not want any
more fopr out time and trouble than is the bare
necessity to keep boddy and soul together !!!
     Lighten up!
    Thump


--- Alan Forsyth <alanforsyth@fortune4.fsnet.co.uk>
wrote:

> Hello Terry, 
> Whenever I am in doubt as to how much to charge, I
> usually specify each individual action on an
> invoice; i.e. copy exactly what you have listed in
> your post. That way the customer has little defence.
> Sometimes I also state that the labour charge is
> also a "nominal" amount (as if doing them a favour).
> 
> Hope this will ease your conscience.
> 
> Alan
> 
> 
>   ----- Original Message ----- 
>   From: Farrell 
>   To: pianotech@ptg.org 
>   Sent: Thursday, October 21, 2004 10:42 PM
>   Subject: Vertical Damper Lift Rail
> 
> 
>   I repaired a vertical damper lift rail the other
> day. Typical thing where one of three little steel
> L-shaped hookies that pivots in a flange broke off.
> I just made the appointment to re-install the rail
> and the guy asked me what the charge was. I told
> him. He didn't sound happy at all. I am
> expecting..... shall we say a difference of
> opinions? My question (before I tell what my charge
> is/was) is how much time would you charge at your
> normal hourly rate for such a repair?
> 
>   I'm in Florida and rates are pretty consistent
> here with most of the mid-west. I typically charge
> $60 an hour for on-site service work and $50 an hour
> for shop work. And I think I gave him a good deal
> actually.......
> 
>   The piano is a recent model Kawai.
> 
>   The tasks I had to do:
>   1 - diagnose problem (pretty fast on that one)
>   2 - remove action
>   3 - remove damper rail
>   4 - replace action
>   (I tuned the piano at this first visit - so no
> need to charge for a service call specifically to
> remove the damper rail.)
>   5 - repair rail (make new L-shaped pin, drill hole
> in rod, epoxy pin in place)
>   6 - service call to remove action, install rail,
> re-install action (25-mile round trip - I wasn't
> scheduled to go out that way for two weeks and the
> girl that plays the piano is active on the piano and
> so she wanted it back together ASAP - so this was a
> special service call to that area.)
> 
>   Thanks for any input.
> 
>   Terry Farrell



		
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