Vertical Damper Lift Rail

[Farrell]

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Thanks to all for the input on my little thing last week. The guy called =
me up asking if the rail was ready and asked how much it was going to =
cost. I hate being put on the spot, but if I am I try to quote high and =
come in low. Anyway I said $200. After reviewing things, I only charged =
him $150. I put the thing back in a couple days ago - he is happy, =
daughter pianist is happy, I am happy. And thanks again for the input, =
it helped.

Oh, and it was not a Kawai, but rather a Samick-made Kohler & Campbell.

Terry Farrell
  ----- Original Message -----=20
  From: Piannaman@aol.com=20
  To: pianotech@ptg.org=20
  Sent: Friday, October 22, 2004 10:21 AM
  Subject: Re: Vertical Damper Lift Rail


  Terry,=20

  How old is the piano?  Is it still under warranty?  If it is, I try to =
deal with the manufacturer, which doesn't necessarily put the check in =
hand as quickly.  The customer always appreciates it, since it's usually =
a little more challenging for them to make a claim.=20

  Itemizing what you've done and specifying time per each task performed =
is what I do in a case like this.  =20

  Dave Stahl=20

  In a message dated 10/21/04 11:02:54 PM Pacific Daylight Time, =
alanforsyth@fortune4.fsnet.co.uk writes:=20




    Hello Terry,=20
    Whenever I am in doubt as to how much to charge, I usually specify =
each individual action on an invoice; i.e. copy exactly what you have =
listed in your post. That way the customer has little defence. Sometimes =
I also state that the labour charge is also a "nominal" amount (as if =
doing them a favour).=20

    Hope this will ease your conscience.=20

    Alan=20




      ----- Original Message -----=20
      From: Farrell=20
      To: pianotech@ptg.org=20
      Sent: Thursday, October 21, 2004 10:42 PM=20
      Subject: Vertical Damper Lift Rail=20


      I repaired a vertical damper lift rail the other day. Typical =
thing where one of three little steel L-shaped hookies that pivots in a =
flange broke off. I just made the appointment to re-install the rail and =
the guy asked me what the charge was. I told him. He didn't sound happy =
at all. I am expecting..... shall we say a difference of opinions? My =
question (before I tell what my charge is/was) is how much time would =
you charge at your normal hourly rate for such a repair?=20

      I'm in Florida and rates are pretty consistent here with most of =
the mid-west. I typically charge $60 an hour for on-site service work =
and $50 an hour for shop work. And I think I gave him a good deal =
actually.......=20

      The piano is a recent model Kawai.=20







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