It's a grand. How is that done? By bending the spoons? BD -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Avery Todd Sent: Tuesday, September 21, 2004 3:44 PM To: Pianotech Subject: RE: STIFFER ACTION Brian, Assuming everything else as mentioned in other posts is OK, one little "trick" I learned years ago and that is easily reversible, is to change the damper timing. Making the dampers lift earlier, on a vertical OR a grand, will give one a heavier feel. Just don't overdo it, though. You don't want ringing dampers. Avery At 07:41 AM 9/21/04, you wrote: >Hello, > >I have a customer who claims that her touchweight is too light and is >asking if there is a way to change the feel of the piano so the keys >"don't go down as easy". ( she did not use the word "touchweight", she >does not know what that is) > >I have read past articles in the Journal and all I have found is >information regarding repining places in the whippen. > >Is that ALL I need to look at ...or are there other ways to change the >feel? > >BD > >-----Original Message----- >From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On >Behalf Of Clyde Allen >Sent: Tuesday, September 21, 2004 1:04 AM >To: Pianotech >Subject: Re: free tunings > >Carol, > >Very good insight and advice! > >Best Regards, >Clyde Allen > > >--- Carol Beigel <crbrpt@bellatlantic.net> wrote: > > > To David especially, I have a few suggestions to > > make > > concerning getting customers to call YOU when the > > free > > tunings are completed from the dealer. > > > > First of all, that free in-home tuning after someone > > has purchased a piano is not really just an > > appointment > > to tune a piano - it is a fantastic business > > opportunity for you to get a client! I doubt most > > people will notice or appreciate your technical > > skills, > > but what they WILL remember is whether or not you > > seemed interested in them and their piano. > > > > Did you dress nicely? Did you smile and comment how > > nice the piano looked in their home? Did you ask > > them > > how they liked the piano or if there were any > > problems? > > Did you ask their kid to play a song for you after > > you > > were finished? Did you leave any literature about > > how > > to take care of the piano? And most important, did > > you > > not agree to send a post card reminding them when > > their > > next tuning should be done, say in 6 months!!! > > Those > > should have been your parting words. > > > > If you consider that being a successful business man > > piano tuner is 90% customer care and 10% technical > > stuff, then you might have better odds of keeping > > the > > customer. I will say that the "show" is far more > > important than any unseen work you might have done. > > If > > any extra work is needed, bring them into the room > > and > > SHOW them what you are doing! It makes for great > > entertainment as most people have never even seen > > the > > inside of a piano, and are totally fascinated the > > thing > > even comes apart in the first place! > > > > I think people are totally wowed by electronic > > tuning > > devices. The combination of those little red lights, > > or > > rotating circles, combined with your wearing a tie, > > watching a kid play a song, and driving a clean car > > are > > no match for an unknown tuner unless their prices so > > undercut you, that they probably give poor service > > and > > will call you back anyway when they get disappointed > > with the sound and playability of their piano. > > > > When I was a kid, I was the one who stayed home to > > let > > the piano tuner in the house. If I didn't like the > > guy, I would tell my Dad and he would find someone > > else. Our tuner never joined the guild, but he wore > > a > > beret and drove a red Porche! He even let me rumage > > through his tool bag and gladly answered any > > question I > > ever had. Of course I was happy with his service! > > My > > Dad was happy because he thought the piano sounded > > good > > and played crisply. The guy before him however, > > came > > out and said something I perceived as > > uncomplementary > > about the brand of our piano, so we never called him > > back. > > > > Just remember, building your business is more "show" > > than competence; keeping your busness is paying > > attention to detail and being competent! > > > > Carol Beigel, RPT > > 26 years in the business > > > > > > _______________________________________________ > > pianotech list info: > > https://www.moypiano.com/resources/#archives > > > > >__________________________________________________ >Do You Yahoo!? >Tired of spam? Yahoo! Mail has the best spam protection around >http://mail.yahoo.com >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives > > >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives
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