---------------------- multipart/alternative attachment Terry, Whether responsible or not, in the customer's eyes, you are. It's better to offer to pay for damages and maintain a decent relationship with the customer than to battle her and risk any kind of negative feelings that dreaded by-product, bad word-of-mouth. Bad press in a business that relies almost entirely on referrals is not a good thing. Don't feel too badly...we all do this sort of thing from time to time. I dropped my tuning hammer on the fallboard of a brand new Mason and Hamlin 50 inch upright a few weeks back. Put a nice gouge right on the most visible part of the piano. The job I did might pay for the finish work, but I doubt it. I'm just happy she's one of my most understanding customers! When one feels hurried, bad things happen. Good Luck, Dave Stahl In a message dated 12/15/2005 5:44:22 A.M. Pacific Standard Time, gnewell@ameritech.net writes: My thoughts are, Yes, you are responsible. Too bad it worked out this way but that's what insurance is for. Greg Newell At 12:25 AM 12/15/2005, you wrote: >Inadvertantly forgot to replace customer's music desk in her Weber grand. >I'd been there for about 3 1/2 hours doing a major "technical" cleaning, >big pitch raise, tuning, and finally made a pattern for a custom string >cover, which I sold during the visit. The customer had to leave just after >I got started, but her housekeeper was there for the duration of my visit. >Upon completion, I closed the lid and flyleaf and played a couple pieces >on the piano, enjoying what I felt was job well done. At just about this >time I received a call on my cell. I told the caller that I would call her >back in a few moments, then proceeded to pack my tools and move on to the >next job. > >As stated in the outset, I forgot to replace the music desk, (a first for >me, but hardly the end of the world, right?) which I had placed out of >eyeshot, under the tail section of the piano. While speaking on the phone >several hours later to the customer from my home, informing her when her >new string cover would be ready, I heard a loud crashing sound, which she >told me, to her shock, was the music desk falling OUT OF THE PIANO, >resulting in some case damage to the piano! She told me that the music >desk appeared to have been "sitting just inside the piano under the top >lid but apparently NOT installed properly". She said that when she tried >to lifit the music desk UP it crashed to the ground, hitting the piano in >a couple areas causing the damage. > >Here is what MUST have happened: After I left, the housekeeper noticed the >music desk was still on the floor, and attempted to put it inside the >piano, but did not slide it onto the tracks! When the customer returned >home that evening, she lifted the flyleaf back, then lifted the desk >upward, and that's when the accident occured. > >Yes, I left the desk out in my haste, But am I responsible for the >Houskeeper's actions? My feeling is that if they would have called me >FIRST, I would have made the short trip(less than 10 minutes) back to >reinstall it---no harm done, case closed. > >Any thought? Thanks all! > >Terry Peterson > Dave Stahl Dave Stahl Piano Service 650-224-3560 _http://www.dstahlpiano.net/_ (http://www.dstahlpiano.net/) ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/76/4f/7f/ac/attachment.htm ---------------------- multipart/alternative attachment--
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