This is a difficult one, but sometimes you can be wrong by being right! also, you can never win an argument with a customer. You win the argument and lose the customer so you're in a no win situation. You have to make the best of it. Bob --- pianolover 88 <pianolover88@hotmail.com> wrote: > Ok, here is what I feelis a good analogy. A > refrigerator repairman has spent > a few hours servicing a fridge, cleaning out the > motor compartment, > installing a new compressor,etc. He removes all the > glass shelves from the > inside (the food had already been removed by the > owner, who is not > home...same scenario) so he can fix a bad connection > in the light switch. He > puts everything back together, except a glass shelf; > simply an oversight. > Later, the housekeeper spots it and decides to put > it back inside the > fridge. Even later the owner comes home, opens the > fridge and the glass > shelf, having not been put properly on the tracks, > comes crashing down and > shatters into a million pieces! Who's fault is > that??? SAME THING. A music > desk on a grand is COMMONLY removed and replaced by > piano owners, as is a > fridge shelf. I just don't see how I can be > responsible for the > housekeeper's actions. Again, if there was ANY > question as to putting it > back CORRECTLY, they could have simply called me, > but the housekeeper took > it upon herself to "wedge" the desk under the top > lid apparently just to get > it off the floor! Don't you think she should have at > LEAST informed the > owner that MAYBE she did not put it in the right > way, and to MAYBE be > cautious when opening the lid???? Does she bare ZERO > responsibility? > > > Terry Peterson > > > > ----Original Message Follows---- > From: Greg Newell <gnewell@ameritech.net> > Reply-To: Pianotech <pianotech@ptg.org> > To: Pianotech <pianotech@ptg.org> > Subject: Re: who's responsible? > Date: Thu, 15 Dec 2005 08:13:43 -0500 > > > My thoughts are, Yes, you are responsible. Too bad > it worked out this way > but that's what insurance is for. > > Greg Newell > > > At 12:25 AM 12/15/2005, you wrote: > >Inadvertantly forgot to replace customer's music > desk in her Weber grand. > >I'd been there for about 3 1/2 hours doing a major > "technical" cleaning, > >big pitch raise, tuning, and finally made a pattern > for a custom string > >cover, which I sold during the visit. The customer > had to leave just after > >I got started, but her housekeeper was there for > the duration of my visit. > >Upon completion, I closed the lid and flyleaf and > played a couple pieces on > >the piano, enjoying what I felt was job well done. > At just about this time > >I received a call on my cell. I told the caller > that I would call her back > >in a few moments, then proceeded to pack my tools > and move on to the next > >job. > > > >As stated in the outset, I forgot to replace the > music desk, (a first for > >me, but hardly the end of the world, right?) which > I had placed out of > >eyeshot, under the tail section of the piano. While > speaking on the phone > >several hours later to the customer from my home, > informing her when her > >new string cover would be ready, I heard a loud > crashing sound, which she > >told me, to her shock, was the music desk falling > OUT OF THE PIANO, > >resulting in some case damage to the piano! She > told me that the music desk > >appeared to have been "sitting just inside the > piano under the top lid but > >apparently NOT installed properly". She said that > when she tried to lifit > >the music desk UP it crashed to the ground, hitting > the piano in a couple > >areas causing the damage. > > > >Here is what MUST have happened: After I left, the > housekeeper noticed the > >music desk was still on the floor, and attempted to > put it inside the > >piano, but did not slide it onto the tracks! When > the customer returned > >home that evening, she lifted the flyleaf back, > then lifted the desk > >upward, and that's when the accident occured. > > > >Yes, I left the desk out in my haste, But am I > responsible for the > >Houskeeper's actions? My feeling is that if they > would have called me > >FIRST, I would have made the short trip(less than > 10 minutes) back to > >reinstall it---no harm done, case closed. > > > >Any thought? Thanks all! > > > >Terry Peterson > > > > > >_______________________________________________ > >pianotech list info: > https://www.moypiano.com/resources/#archives > > Greg Newell > Greg's piano Forté > mailto:gnewell@ameritech.net > > _______________________________________________ > pianotech list info: > https://www.moypiano.com/resources/#archives > > > _______________________________________________ > pianotech list info: > https://www.moypiano.com/resources/#archives > ___________________________________________________________ NEW Yahoo! Cars - sell your car and browse thousands of new and used cars online! http://uk.cars.yahoo.com/
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