Jason, that is a very good suggestion. Thinking yesterday about what I'd do to defuse the bad feelings in this situation, I pictured myself coming to see the chips in the finish, arranging for a touch-up guy to come and fix them, and while I was there, giving the owner and the housekeeper a short lesson in how to put the music desk in. Susan Kline At 07:56 PM 12/15/2005 -0800, you wrote: >I agree with Susan: blame is not the issue; forgive her, forgive yourself, >fix it and forget it. In fact, if you have the opportunity, thank the maid >for putting it back and apologize to her for not doing it yourself as you >should have. Wipe fingerprints off the piano. Teach the maid something about >cleaning the keys or whatever. Leave everything better than it was. >|| ||| || ||| || ||| || ||| || ||| || ||| || >Jason Kanter . jkanter@rollingball.com >Piano tuning, regulation, repair >Serving Seattle and the San Juans >425 830 1561 > > > > >-----Original Message----- >From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf >Of pianolover 88 >Sent: Wednesday, December 14, 2005 9:25 PM >To: pianotech@ptg.org >Subject: who's responsible? > >Inadvertantly forgot to replace customer's music desk in her Weber grand. >I'd been there for about 3 1/2 hours doing a major "technical" cleaning, big >pitch raise, tuning, and finally made a pattern for a custom string cover, >which I sold during the visit. The customer had to leave just after I got >started, but her housekeeper was there for the duration of my visit. Upon >completion, I closed the lid and flyleaf and played a couple pieces on the >piano, enjoying what I felt was job well done. At just about this time I >received a call on my cell. I told the caller that I would call her back in >a few moments, then proceeded to pack my tools and move on to the next job. > >As stated in the outset, I forgot to replace the music desk, (a first for >me, but hardly the end of the world, right?) which I had placed out of >eyeshot, under the tail section of the piano. While speaking on the phone >several hours later to the customer from my home, informing her when her new >string cover would be ready, I heard a loud crashing sound, which she told >me, to her shock, was the music desk falling OUT OF THE PIANO, resulting in >some case damage to the piano! She told me that the music desk appeared to >have been "sitting just inside the piano under the top lid but apparently >NOT installed properly". She said that when she tried to lifit the music >desk UP it crashed to the ground, hitting the piano in a couple areas >causing the damage. > >Here is what MUST have happened: After I left, the housekeeper noticed the >music desk was still on the floor, and attempted to put it inside the piano, >but did not slide it onto the tracks! When the customer returned home that >evening, she lifted the flyleaf back, then lifted the desk upward, and >that's when the accident occured. > >Yes, I left the desk out in my haste, But am I responsible for the >Houskeeper's actions? My feeling is that if they would have called me FIRST, >I would have made the short trip(less than 10 minutes) back to reinstall >it---no harm done, case closed. > >Any thought? Thanks all! > >Terry Peterson > > >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives > > >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives
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